The Company
smartinks.co.uk is a trading name of Smart Ink Solutions Limited, Unit 12, Victoria Industrial Estate, Victoria St, Leigh Lancashire, WN7 5SE. Registration number 4536722.
Shipping/Delivery
Delivery is by Royal Mail 1st Class Post. We aim to despatch all goods within 24 hours
of receipt of order. Most orders will be despatched on the same day for orders
received before 4pm. Orders received at the weekend will be despatched the next
working day.
We always send an e-mail to the e-mail address you submitted to inform you
when your order has been despatched. If goods cannot be shipped within a reasonable
time we will e-mail you to advise you of this and, if there is to be a delay,
ask if you wish to continue with the transaction and offering you the opportunity
to cancel or part-ship your order.
If you have received an e-mail informing you of the despatch of goods you
can be certain they are in transit. If you do not receive your goods within
ten working days you should contact us. Over 40% of lost parcels are often just
waiting to be collected from a neighbour or a local Royal Mail sorting office,
so please check first. Compensation is limited to the cost of the goods ordered
and will take the form of a replacement or a refund. This does not affect your
statutory rights.
Non UK customers
We are a UK based company. All items on our Internet site are priced in UK
Pounds Sterling (£) and you will be billed in UK Pounds Sterling (£).
If GBP is not your currency, the amount you actually pay will be dependant
upon the exchange rate at the time your transaction is processed.
VAT
Our prices shown on our web site include VAT where applicable. Goods sent to
private individuals within the EU will attract VAT at the current UK rate. Goods
sent to companies within the EU can be zero rated if a VAT registration number
is supplied. We advise you to order by telephone, e-mail or fax if this applies
to you.
Returns Policy
To return a faulty product you must first obtain a return authorisation
number; this is obtained by emailing us at
returns@smartinks.co.uk.
The following information must be included in the email; the reason for your
return, your original order number or invoice number and the date of order.
When you return your product please include the invoice with your return, and
wrap the package securely. (Usually the packaging that they arrive in can be
used for the return)
IMPORTANT: PLEASE SEND RECORDED DELIVERY ONLY. The maximum postage refunded
for any recorded item refunded will be £2.00. We will replace faulty product or
refund back to a credit card if this is the option you select. Please note that
our returns policy is only valid for 30 days from receipt of goods.
Please post returns to the following address:
SmartInks.co.uk
Unit 12 Victoria Industrial Estate, Victoria St
Leigh
Lancashire
England
WN7 5SE
Refunds
You may return any unopened item within 14 days of receiving it, for a
full refund. We will refund your credit/debit card once we have received
and processed the item (please allow up to 14 days). Please note that we
can only refund delivery costs if the return is a result of our error.
Again, you must first obtain a return authorisation number; this is
obtained by emailing us at
returns@smartinks.co.uk.
Customer Support
smartinks.co.uk is an Internet trading company. We keep our pricing competitive
keeping our costs down. Therefore our preferred method of communication with
our customers is by email. We promise to reply to your emails by the next working
day. Emails received at the weekend will be replied to, on the next working
day (Excluding public holidays). Please email support@smartinks.co.uk or contact us via
our "Helpdesk" icon. If, for any reason, email
is not suitable for your enquiry, we can be contacted using the telephone on,
0844 418 0970. Calls will be charged at national rate.
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